I was a little hesitate to order my wedding dress online after some of the horror stories i've heard but my experience could not have been further from this! i found the ordering process simple and once i ordered my items i was easily able to track them. I ordered this dress in a size 20 and did not get the item made to custom measurements (as i figured i would probably need to get it altered anyway once it arrived). The item arrived within two weeks (to New Zealand) and was well packaged. Dress is true to the images and description online and i'm very happy with it!