First of all- to those who had a negative experience - that is certainly unfortunate. I would like to share my positive experience. I was so worried after ordering this wedding gown - when reading negative reviews- I almost cancelled the order. I called PayPal and they informed me they would advocate for me in the event my item was not delivered on time as described. I still remained nervous for the 3-4 weeks it took for my dress to arrive. Well it arrived on time - (I did pay the extra for express shipping) - exactly as the picture showed. I also did custom sizing - worth the 20$ - not every size 5 is the same ladies! You all know that from trying on clothes in stores. I do recommend having an experienced person measure you. My hollow to the floor was off as I measured myself. That made the dress a little long - but I will fill that gap w heels instead of flats! Also it is a halter style and the torso is a little loose as I measured for my ample bust size. That is being fixed - easy fix I must add. The dress is gorgeous! The detail is so amazing! It's very well made, heavy 3 layered quality materials. I will send photos later after my big day! I paid around 170-180$ plus express shipping and custom sizing totaling 229$! If I bought this dress in one of the bridal gown stores it would have cost 700-800$ easily - maybe more. I priced the mermaid trumpet style with pearl and sequin detail and some were even over 1000$. This is a beautiful dress and soooo worth the $$$$. The photo is the sellers - and as I said I will send my personal photos later! I gave 4 stars because the length was a little long - but overall experience deserves the 5 starts! Good luck ladies.